I am starting to like Air 21’s shipping service. They’re quite efficient and deliver on time. Recently, I’ve been receiving some packages from friends shipped via Air 21. I guess it’s the way they do their service that satisfies me as a client.
First, I get an SMS notifying me of my package’s arrival. A tracking number is provided. There is also a date indicated in the text as well as a customer service hotline to call for any concerns I might have. Another text arrives reminding me about my package and requesting my presence or that of my authorized representative to receive it. After I have received the package, I get another SMS reporting that my package has arrived and the name of the person who actually received it.